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Membership Products

7 min readPeople

Membership products let you create subscription tiers for your organization. Members can purchase these memberships through your public organization page, and you can track subscribers and payment history from the admin dashboard.

What Are Membership Products?

Membership products are organization-specific subscription tiers that you define. Each product has a name, price, billing interval (monthly or yearly), and a list of benefits. When a member subscribes, their membership type appears on the Members page and can be used to filter your roster.

The Membership Management page in your admin dashboard is organized into three tabs: Products, Subscribers, and Payments.

Creating a Membership Product

To create your first membership tier, navigate to the Membership page in your admin sidebar.

1

Click "Create Product"

On the Products tab, click the Create Product button in the top-right area. If you have no products yet, you can also click the button inside the empty state card.

2

Fill in the product details

The product dialog has the following fields:

  • Product Name -- a display name for the tier (e.g., "Premium" or "VIP")
  • URL Slug -- a URL-friendly identifier that is auto-formatted as you type. This cannot be changed after creation.
  • Description -- an optional text description of what the membership includes
  • Price (USD) -- the subscription amount in dollars (e.g., 19.99)
  • Billing Interval -- choose Monthly or Yearly
3

Add benefits

Below the pricing fields, add individual benefit lines to describe what the membership includes. Click the + button to add more benefit rows, or click the X button next to a benefit to remove it. Empty benefit lines are automatically filtered out when saving.

4

Click "Create Product"

Click the Create Product button in the dialog footer. The product will appear as a card on the Products tab with an Active badge.

Benefit descriptions matter

Benefits are displayed on your public organization page where members browse available memberships. Write clear, specific benefits such as "Priority court booking" or "Free league registration" rather than vague descriptions.

Editing a Product

Each product card shows an Edit button that opens the same dialog used for creation, pre-filled with the current values.

1

Click "Edit" on the product card

Find the product you want to update and click the Edit button at the bottom of its card.

2

Update the fields

Modify the name, description, benefits, or other fields as needed. Note that the URL Slug is locked after creation and cannot be changed.

3

Click "Update Product"

Click the Update Product button to save your changes.

Stripe-synced pricing

If a product has already been synced with Stripe (i.e., someone has subscribed), the Price and Billing Interval fields will be locked. To offer a different price, create a new product and deactivate the old one.

Activating and Deactivating Products

Each product card shows its current status as an Active or Inactive badge. You can toggle a product's availability without deleting it.

  • Click Deactivate on an active product to hide it from new subscriptions. Existing subscribers are not affected.
  • Click Activate on an inactive product to make it available for new subscriptions again.

Archiving products

To permanently remove a product, click the trash icon on its card. You will be asked to confirm. Archived products are no longer available for new subscriptions but existing subscribers retain their current plan.

How Members Subscribe

Members purchase memberships through your public organization page. Active products are displayed with their name, price, billing interval, and listed benefits. The checkout process is handled through Stripe, providing a secure payment experience.

Once a member subscribes, their membership type is visible in the Membership column on the Members page. You can filter members by membership tier using the All memberships dropdown.

Viewing Active Subscriptions

Click the Subscribers tab on the Membership Management page to see all current and past subscriptions.

At the top of the tab, summary cards show key metrics:

  • Total Subscribers -- the total number of subscriptions across all statuses
  • Active -- currently active and paying subscriptions
  • Trialing -- subscriptions in a trial period
  • Past Due -- subscriptions with failed payment that need attention

Each subscription entry shows the member's name, their product and price, current status badge, and the next renewal date.

Viewing Payment History

Click the Payments tab to see all membership-related transactions for your organization.

Summary cards at the top display:

  • Total Revenue -- gross amount collected from all successful payments
  • Net Revenue -- revenue after processing fees
  • Total Fees -- total payment processing fees
  • Successful Payments -- count of completed transactions

Each payment entry shows the member name, description, gross amount, net amount, fee breakdown, and the payment date. Failed payments are marked with a red Failed badge.

Pricing Strategy Tips

Offer both monthly and yearly

Consider creating two products for the same tier -- one billed monthly and one billed yearly at a discount. Yearly plans improve cash flow and reduce churn.

Start simple

Begin with two or three tiers at most. Too many options can overwhelm potential subscribers. You can always add more tiers later as your organization grows.

Use concrete benefits

List tangible perks like "Unlimited court bookings" or "10% discount on league fees" rather than vague value statements. Members are more likely to subscribe when they can see exactly what they get.

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